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FAQ
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8 FREQUENTLY ASKED QUESTIONSWhat is private jet luxury travel? Private jet luxury travel refers to the experience of flying on a private jet, which offers personalized service, comfort, and exclusivity. It allows travelers to avoid the crowds and long queues associated with commercial flights and enjoy a luxurious and seamless journey. How can I book a private jet travel tour with ouijets? To reserve your tour - please give us a call, send us an email, request a quote on the website itinerary page or schedule a live consultation on the website reserve page. Ouijets will gather key details about your travel plans, including desired destinations, number of passengers, catering needs, and more. With this information, we'll generate a custom quote including estimated base pricing as well as any applicable fees. What amenities are available on a private jet? Private jets offer various amenities that enhance the luxury travel experience. These amenities may include comfortable seating, spacious cabins, gourmet catering, entertainment systems, Wi-Fi connectivity, and personalized services from flight attendants. What are the benefits of private jet luxury travel? Some of the benefits of private jet luxury travel include flexibility in flight schedules, privacy, comfort, personalized service, and the ability to travel directly to smaller airports closer to your destination. Are private jets safer than commercial flights? Private jets are subject to strict safety regulations and are generally considered safe. The aircraft undergo regular inspections, and pilots go through rigorous training. What is the luggage allowance on a private jet? The luggage allowance on a private jet can vary depending on the aircraft and the operator. In general, private jets have more generous luggage allowances compared to commercial flights. Can I customize my private jet luxury travel experience? Yes, private jet luxury travel offers a high level of customization. Clients can choose the aircraft type, interior design, in-flight services, catering options, and even add personalized branding or artwork to create a unique and customized experience. Do I need a passport and visas for private jet travel? Yes, if you are flying internationally, a passport is required. However, for domestic private jet flights within the same country, a passport may not be necessary.
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OUIJETS DIFFERENCEUnique Bespoke Experiences: Ouijets specializes in creating unique and adventurous travel experiences. We focus on offering off-the-beaten-path destinations, immersive cultural experiences, and adrenaline-pumping activities. This specialization sets them apart from traditional luxury travel operators and appeals to travelers seeking unconventional and memorable experiences. Expertise in Luxury Adventure Travel: Ouijets has a strong expertise in adventure meets luxury travel. We have a team of travel specialists who are knowledgeable about various adventure activities, such as trekking, diving, and wildlife encounters. This expertise allows them to curate customized itineraries that cater to adventurous and active travelers, giving them a competitive edge in the adventure travel market. Personalized Service: Ouijets emphasizes personalized service and tailors their itineraries to individual preferences and interests. We take the time to understand their customers and provide recommendations and insights that align with their travel goals. This personalized approach adds value and enhances the overall customer experience. Innovative Approach: Ouijets takes an innovative approach to luxury travel, constantly seeking new and unique experiences for their clients. We stay updated on travel trends, emerging destinations, and creative travel concepts. This commitment to innovation allows them to offer fresh and cutting-edge experiences that differentiate them from their competitors.
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CONTRACTAt OUIJETS, we take pride in offering customized bookings that meet your specific requirements, but please note that bookings are subject to availability. Upon submitting a booking request, we will send you an email inviting you to review your proposed itinerary in full detail. We can send a hard copy of the itinerary to you as well if preferred. Once you confirm that you are satisfied with the itinerary proposal, we will process your payment and provide you with a booking confirmation. As part of the confirmation process, please ensure that all names on the booking align with the relevant passports and that all elements of your trip, including dates and timings, are correct. Failure to notify us of any discrepancies could lead to additional charges for any necessary changes. Please note that a binding contract between you (the lead name on the booking) and us is established only when we provide you with our booking confirmation, after receiving cleared payment in either the form of the required deposit or the full price of your vacation (depending on the booking's timing relative to the intended departure date). By booking with us, you acknowledge and accept that you have the authority to bind all members of your party to the terms and conditions of this booking, and you assume responsibility as the lead name on the booking to remit payment and receive any necessary documentation on behalf of your party.
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TRAVEL INSURANCEAt ouijets, our top priority is your safety and security. We strongly recommend that all customers purchase comprehensive travel insurance to protect against any unforeseen circumstances, such as trip cancellations, medical emergencies, or lost belongings. Please note that we will not be responsible for any costs incurred by you or any member of your party due to inadequate or insufficient travel insurance being purchased. Travel insurance is a complex product and it is extremely important that any insurance you purchase is suitable for your personal circumstances. Because every individual traveler and every individual trip has different requirements, we urge you to carefully review any policy you consider to make sure it fits your needs. Some of the activities included in your trip may be treated as hazardous activities by insurers, such as skiing, water sports, horse riding, mountain biking, and climbing. It is your responsibility to check with your insurer and ensure that your insurance covers all the activities mentioned in your itinerary. Your insurer might require an additional premium for hazardous activities. Ouijets will not be liable for any personal injury or death resulting from these activities, unless it is caused intentionally or negligently by us. OUR TOP RECOMMENDATIONS If you’re struggling on where to start, below are a few companies we can recommend who provide coverage for the types of experiential, high-value trips ouijets specialize in. They all offer personalized service and are contactable online or via telephone, should you require further clarification of their offerings. They are by no means the only options, and you may well find another insurer better suited to your requirements.
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PRICING & PAYMENT POLICYouijets pricing and payment policy is crucial in ensuring transparency and a smooth booking process for our customers. Price Alterations Ouijets reserves the right to modify prices before confirming a booking, considering factors such as currency exchange rates. Customers will be informed of the current price before finalizing their booking. Inclusive Costs The price of the experience includes taxes, additional fees, charges, and other costs. Some costs may not be determined in advance, but customers will be informed of potential additional expenses prior to booking. Payment Methods We accept the following payment methods: ACH | Bank transfer Personal check Bank checK Major Credit Cards Deposit Requirement A deposit is required to secure a booking, with the specific amount varying depending on the nature of the trip. For tours that require full payment in advance, the cost will be included in the booking deposit and treated as a cancellation fee if necessary. Balance Payment The remaining balance is to be paid no later than 12 weeks prior to the intended departure date. If a booking is made less than 12 weeks before departure, the full price must be paid at the time of booking. Failure to pay the balance within 12 weeks may result in cancellation and applicable cancellation charges. Non-payment Consequences If the balance remains unpaid within 12 weeks of the departure date, Ouijets reserves the right not to issue travel documentation and will treat the booking as canceled. Cancellation charges will be applied in such circumstances. Additional Information The pricing and payment policy at Ouijets is designed to ensure a transparent and reliable booking experience. We encourage customers to contact us for any further inquiries or clarifications. Whilst we make every effort to ensure that the information on our website is accurate and not misleading, it may have been published many months before your travel experience takes place and may be subject to change. We reserve the right to make changes to the website and any information it contains at any time. We will confirm all details of your experience in your booking confirmation. For changes that we may make after we have issued your booking confirmation, please see Section CANCELATION & AMENDMENT POLICY
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CANCELATION & AMENDMENT POLICYAny cancellation or amendment request must be sent to us in writing to info@ouijets.com and will not take effect until received by us. AMENDMENT If after our booking confirmation has been issued, you wish to change your travel arrangements in any way, we will do our best to assist you in amending your arrangements after booking, but, subject to your right to transfer under the following paragraph, we cannot guarantee that this will always be possible. Any request for changes must be in writing from the person who made the booking. You may be asked to pay an administration charge in addition to the costs we incur in making those amendments. If we are unable to make the amendments and you decide to cancel, we may require you to pay us cancellation charges. TRANSFERS You may transfer your booking to another person who satisfies all the conditions applicable to your travel contract. We must receive at least 7 days’ written notice from you in order to make such a transfer. Any additional fees, charges or other costs incurred as a result of transferring your booking will be passed on to you with these costs being advised to you before we effect any transfer. We will also charge an amendment fee of $80 for any transfer. You and the person to whom you transfer your booking shall be jointly liable to us for the payment of the balance due and for any such additional fees, charges or other costs. If you and/or any member of your party are considering altering your booking in any way, please contact our staff, who will notify you of the applicable charges. CANCELLATION You, or any member of your party, may cancel your travel arrangements at any time before the start of the package. The cancellation will take effect from the date that we receive written notification of cancellation from you. We will accept notification of cancellation by email, on the understanding that you agree and accept that where you are shown as the sender of the email, we will be entitled to assume that such email has been sent by you. Cancellation charges depend on how much notice you give us prior to the departure date. Cancellation charges represent our reasonable costs of terminating your contract based on the time of termination of the contract before the start of the package and the expected cost savings and income from alternative deployment of the travel services where available. If you cancel your trip more than 12 weeks before your intended departure date (i.e. before the balance due date), the cancellation charge is likely to be the amount of your deposit (including any increased deposit payable as a result of the booking of scheduled flights, see above) although it could be more. Charges for cancellation after the balance due date will usually be more than the deposit amount and will vary due to the complex nature of our travel itineraries. Cancellation charges are likely to increase the closer to departure date that the cancellation is made and may well be up to 100% of the total price of your booking and you should contact us as soon as possible. Cancellation charges for your trip can be confirmed to you on request at any time including before booking. Please ask for confirmation of the amount of any cancellation charge before cancellation. Please note that if the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim some or all of the cancellation charges. Please speak to your insurance provider. In all cases, where cancellation results in us making a refund payment to you, such payment will be made to you as the lead and contracting member of your party, or any substitute lead and contracting member of the party. This will be the case regardless of which members of the party make the deposit and balance payments for the booking. All refunds will be paid within 14 days of cancellation. AMENDMENTS AND CANCELLATION BY US We may have to make amendments to your proposed trip and may do this at any time and we will advise you of any changes that affect your booking before we issue the booking confirmation. Occasionally, it is necessary for us to make changes after your booking has been confirmed. We are entitled to make minor changes to your booking provided that we inform you. If, before the start of the package, we are constrained by circumstances beyond our control to alter significantly any of the main characteristics of the travel services or cannot fulfill your special requirements that we have accepted in your booking confirmation, (“Significant Change”), we will notify you as soon as possible. Within the period that we shall specify in the notice, you may either: (i) accept the proposed changes; or (ii) terminate the contract without paying a cancellation charge. If you choose to terminate your contract, you may accept a substitute package where we are able to offer this to you. Where the changes to your contract or the substitute package offered result in a package of lower quality or cost, you are entitled to an appropriate price reduction. If you terminate the contract and do not accept a substitute package, you will be entitled to a full refund within 14 days after the contract is terminated. Whilst we hope we will never have to cancel your trip, this is very occasionally necessary and we reserve the right to do so. We will do our best to offer alternative arrangements of a comparable or better quality. If we can only offer a lower quality, we will offer give you an appropriate price reduction. If we cannot offer you an alternative, we will give you a full and prompt refund of the price of the trip. If we are prevented from performing the contract because of Unavoidable and Extraordinary Circumstances and we notified you without undue delay before the start of the package; or we have to cancel because the minimum number of persons enrolled for the package is smaller than the minimum number stated in the contract and we notify you 26 days before the start of the package. Unavoidable and Extraordinary Circumstances Unavoidable and extraordinary circumstances means a situation beyond the control of a party the consequences of which could not have been avoided even if all reasonable measures had been taken by that party (“Unavoidable and Extraordinary Circumstances”). Unavoidable and Extraordinary Circumstances will usually include, but are not limited to, war, threat of war, airport closures, airspace closures (as well as other air traffic management decisions which may give rise to long or overnight delays or cancellations of one or more flights), serious security problems such as riots, civil disturbance or unrest due to political instability or terrorist activity (actual or threatened), industrial disputes, technical or maintenance problems with transport, machinery or equipment, power failure, significant risks to human health such as outbreak of serious disease at the travel destination, natural or nuclear disaster, fire, flood, drought, earthquake, or adverse weather conditions (actual or threatened) and the Foreign & Commonwealth Office advising against travel to a particular destination.
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PASSPORTS, VISAS, & HEALTH FORMALITIESWe will provide you with the necessary information regarding passport, visa, and health formalities for your trip. It is important to note that most countries require passports to be valid for at least 6 months after your return. Please reach out to us for further details. Ultimately, it is your responsibility to ensure you have all the necessary travel documents and visas in advance. Also, complying with health formalities for your destination is crucial. Ensure you and your party meet all health requirements. We cannot be held liable if you or any member of your party is denied entry or transport due to incorrect documentation or failure to comply with health formalities. If you or any member of your party have a disability, reduced mobility, or medical condition, please inform us before booking. We will ensure appropriate arrangements are made for your safety and comfort. Your health and mobility information will be used only for booking advice and shared with travel experience providers as needed in accordance with our privacy policy. Some trips or activities may have age restrictions for safety and insurance purposes. We may request the ages of your party to verify suitability. Please remember to take personal responsibility for meeting these requirements and reach out to us for any specific information you may need.
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ADDITIONAL INFORMATIONSPECIAL REQUESTS While we will make every effort to accommodate any special requests we receive, dietary requirements, or specific rooms, we cannot guarantee that these requests will be fulfilled. We will pass on any special requests to the relevant supplier, but we are not liable for any loss suffered if these requests are not complied with. EXCURSIONS AND ACTIVITIES If excursions and/or activities are included in the price of your trip and are listed on our booking confirmation, they will be a part of the package contract with us. We will use reasonable skill and care in selecting suppliers for these excursions and activities. However, any excursions or activities that you choose to purchase directly from a local supplier or third party during your trip will not be part of the contract with us. Your contract for such excursions/activities will be with the relevant supplier or third party, and their terms and conditions will apply. We are not liable for the performance of these excursions or activities. DOCUMENTATION We will make every effort to send your tickets, hotel vouchers, and final trip information via email approximately 2 weeks before your departure. Once these documents are sent from our offices, we are not responsible for any loss unless it is due to our negligence. If there is a need to reissue tickets or other documents, all associated costs must be paid by you. DATA PROTECTION To process and fulfill your booking, we will request personal information such as your name, address, email address, telephone number, details of group members traveling with you, as well as any special needs, health conditions, medical requirements, mobility issues, or dietary preferences. To ensure that your vacation meets your specific needs, such as accommodating a medical condition or reduced mobility, we or our travel suppliers may require additional details. We will seek your explicit consent to collect and share this information with the relevant travel suppliers to fulfill your booking. We may share the personal information you provide, including health and mobility details, with relevant suppliers such as airlines, hotels, transport companies, local tour operators, and destination management companies, as necessary to fulfill your contract. Your personal information may also be disclosed to public authorities such as customs, immigration, and security agencies if required for us to fulfill your booking or as mandated by law. Additionally, your personal information may be shared with law enforcement or crime prevention agencies for security purposes. For further information on how we may use your personal information and your rights related to your personal information, please refer to our Privacy Policy. JURISDICTION This contract is governed by Florida State law and is subject to the jurisdiction of the Florida courts.
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